q008 Terms and Conditions — Complete in English

1 General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the q008 online gaming platform and all its users ("Member" or "you"). By accessing the q008.cam website, creating an account, or participating in any game, you are considered to have fully accepted these Terms.

q008 is a secure and trusted online gaming service operated specifically for Bangladeshi players. These Terms have been written in English so that every member can fully understand the content in their own language.

1.1 Definitions

• "Platform" — The q008.cam website and all services under it.
• "Member" — Any person who holds a registered account on q008.
• "Wallet" — The financial balance associated with each member's account.
• "Bonus Funds" — Cash awarded through promotional offers that cannot be withdrawn before the wagering requirements are met.
• "Wagering Requirement" — A specified amount that must be wagered before bonus funds can be withdrawn.

2 Eligibility and Registration

To create an account and use the gaming services on q008, the following eligibility criteria must be met:

• You must be at least 21 (twenty-one) years of age on the date of registration.
• You must be a resident of a region where the use of online gaming services is lawful.
• The information you provide must be completely accurate, up to date and truthful.
• Each person may register only one account — multiple accounts in the same person's name are strictly prohibited.
• Account registration is free and no registration fee is required.

2.1 Identity Verification (KYC)

The q008 platform reserves the right to verify a member's identity at any time when required. Any of the following documents may be requested for verification:

• A photocopy of the National Identity Card (NID) or passport.
• A document as proof of address (bank statement or utility bill).
• Proof of ownership of the mobile banking account.

Withdrawal requests may be placed on hold until verification is complete.

3 Account Management

Each member is fully personally responsible for the security of their account. It is the member's responsibility to keep their password confidential, not to share login credentials with third parties, and to notify our support team immediately if any suspicious activity is noticed on the account.

3.1 Updating Account Information

If any information provided at registration changes (mobile number, email address, etc.), the member must promptly notify our support team. q008 will not be responsible for any issues arising from incorrect information.

3.2 Account Closure or Suspension

q008 reserves the right to temporarily or permanently close an account under any of the following circumstances:

• In the event of a breach of these terms and conditions.
• If evidence of fraudulent or deceptive activity is found.
• If evidence of operating multiple accounts is found.
• At the member's own request (self-exclusion).

In the event of account closure, the valid balance (excluding bonus funds) will be returned to the member after verification.

4 Deposits and Withdrawals

4.1 Deposit

q008 supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳500.

• Deposited funds will be added to the account wallet after successful verification.
• Only a payment account registered in the member's own name may be used for deposits.
• Deposits from third-party accounts are strictly prohibited and such deposits may be cancelled.
• If a deposit is delayed due to a technical issue, the support team must be notified with proof of the transaction.

4.2 Withdrawal

The minimum withdrawal amount is ৳1,000. After a withdrawal request is verified, processing is generally completed within 15 minutes to 2 hours.

• Withdrawals must be made using the same method used for the deposit.
• If there are active bonus funds, the associated wagering requirement must be met first.
• Withdrawals may be placed on hold if KYC verification has not been completed.
• If fraudulent activity is suspected, q008 reserves the right to temporarily hold a withdrawal for investigation.

5 Bonuses and Promotions

q008 offers various promotional offers that operate under specific terms. Each bonus has its own terms and conditions, which are clearly stated on the offers page.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 25 times (25x).

For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Deposit ৳12,000 → ৳5,000 bonus (maximum) → total balance ৳17,000

5.2 Bonus Terms and Conditions

• The specified wagering requirement must be met before bonus funds can be withdrawn.
• Each member may claim each bonus offer once only.
• If a bonus is not used within the specified period after it is received, it will be cancelled.
• If any attempt is made to collect bonuses through fraudulent means, the relevant account will be closed.
• Winnings from bonus funds are also included in the wagering requirement.
• q008 reserves the right to modify or cancel any bonus offer.

6 Gaming Rules

All games available on q008 are operated by third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others). Each game has its own rules, which are available in the game interface.

• Game outcomes are determined through Random Number Generator (RNG) technology and are completely unbiased.
• If the connection is lost during a game, the result of that round will be stored on the server.
• In the event of a game error, all bets will be considered void and the wagered amount will be refunded.
• Prices and terms in sports betting markets may change.
• No bet may be changed or cancelled after a match has started.

6.1 Technical Issues

q008 will not be held responsible if a gaming session is interrupted due to network issues, power outages or other technical reasons. However, valid transactions will be reconciled according to the server records.

7 VIP and Rewards Program

q008's VIP program has five tiers. A weekly cashback benefit is provided at each tier:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.
• Diamond — up to 1.0% weekly cashback.

VIP tier advancement is determined based on a member's gaming activity and activity on the platform. q008 will notify eligible members separately when they qualify for a higher tier. VIP benefits are provided under the relevant terms and conditions, and q008 reserves the right to change VIP terms and conditions at any time.

8 Prohibited Activities

The following activities are strictly prohibited and may result in permanent account closure:

• Creating or operating multiple accounts.
• Using false or altered identity documents.
• Operating an account in a third party's name.
• Adopting coordinated betting strategies for the purpose of bonus abuse.
• Attempting to exploit technical vulnerabilities of the platform.
• Using software or bots that disrupt the normal operation of the platform.
• Harassing other members or staff.
• Using the platform for money laundering or other financial crimes.

9 Limitation of Liability

q008 will not accept responsibility for the following:

• Losses caused by issues with the member's internet connection, device or browser.
• Gaming sessions being interrupted due to a server outage on the part of a third-party game provider.
• A member's account credentials falling into the hands of a third party as a result of the member's own negligence.
• Service disruption caused by external forces or unforeseen circumstances.

q008 reserves the right to temporarily suspend services at any time for technical upgrades or maintenance. Where possible, members will be notified in advance of such events.

10 Privacy & Data Protection

q008 places the highest importance on protecting members' personal information. Our full privacy policy can be found on the Privacy Policy page.

• Members' personal information is protected through SSL encryption technology.
• Personal information is not sold or shared with third parties, although it may be shared with the relevant authorities where required by law.
• Members may request to view, correct, or delete their own information.

11 Responsible Gaming

q008 firmly believes in responsible gaming. Gaming is a recreational activity — it should never be viewed as a primary source of income. We ask our members to:

• Play within your means and do not place larger bets in an attempt to recover lost money.
• Take regular breaks and keep your gaming time in check.
• If you notice signs of gaming addiction, let us know immediately.
• Contact the support team to make use of the self-exclusion facility.

For more detailed information on responsible gaming, please visit our Responsible Gaming page. This platform is for users aged 21 and above only.

12 Changes & Termination

q008 reserves the right to amend these terms and conditions at any time. Members will be notified of significant changes. Continued use of the platform after any changes will be considered as the member's acceptance of the new terms.

Members may request to close their account at any time. Any valid balance in the account at the time of the request will be returned after verification.

13 Dispute Resolution

Any dispute between q008 and a member will first be addressed through negotiation. Members may submit a complaint through the following channels:

• Contact the support team directly via 24/7 live chat.
• Send a detailed complaint to [email protected].

Once a complaint is received, our team will review it as promptly as possible and inform the member. If a resolution cannot be reached through negotiation, mediation may be arranged with the consent of both parties.

14 Contact Us

For any questions or comments regarding these terms and conditions, please contact our support team:

• 24/7 Live Chat — available directly on the website.
• Email: [email protected]

Our support team is available in Bengali 24 hours a day, 7 days a week. We are always ready to answer any questions you may have.