q008 Privacy Policy
Your personal information is very important to us. This policy describes in detail how your information is collected, used, and protected on the q008 platform.
Introduction and Purpose of This Policy
q008 ("we", "us", or "the platform") operates a safe and trusted online gaming service for Bangladeshi users. This privacy policy explains how we collect personal information from our users, how we use that information, and how we keep it secure.
By using q008's website or services, you agree to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you have any questions, please contact us at [email protected].
This policy applies only to individuals aged 21 or older. We do not knowingly collect any information from minors.
What Information We Collect
q008 collects the following types of information to operate its services properly. This collection is always carried out in accordance with the principles of transparency and accountability.
2.1 Registration and Account Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Preferred username and password (stored in encrypted form)
- National ID or other government-issued identity document details (when identity verification is required)
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Usage Information
- Game play history and preferences
- Time spent on the website and pages visited
- Device type, operating system, and browser information
- IP address and approximate geographic location
2.4 Cookie and Tracking Information
We use cookies and similar technologies to improve the experience on our platform. Cookies are small data files stored on your device. You can disable cookies from your browser settings if you wish, though some services may be limited as a result.
How Your Information Is Used
q008 uses the information collected only for defined and legitimate purposes. We never misuse your information or sell it to unauthorized third parties.
Sharing Information with Third Parties
q008 never sells or rents your personal information to third parties. However, we may share specific information in the limited circumstances described below:
4.1 Service Provider Partners
Necessary information may be shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), cybersecurity, and technical services. These partners may only use the information for the specified purpose and are bound to uphold our privacy standards.
4.2 Legal Obligations
We may share information with designated authorities to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements. In such cases, we will provide only the minimum information legally required.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify you in advance and ensure equivalent protections as set out in this privacy policy.
4.4 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, Ezugi, and NetEnt may process minimal information (such as a session ID) to operate their technical services. They do not receive any personally identifiable information.
Data Security Measures
q008 applies industry-standard security measures to protect your personal and financial information. The key components of our security framework are described below:
While we strive to ensure the highest level of security, no method of data transmission over the internet is 100% secure. For any security-related concerns, please contact [email protected] without delay.
Your Data Rights
As a q008 user, you have the following rights regarding your own information. To exercise these rights, contact [email protected].
Right to Know
You have the right to know what information we collect about you and how it is used.
Right to Rectification
If your account contains incorrect or incomplete information, you can request that it be corrected.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information, subject to exceptions for legal obligations.
Right to Object to Processing
You can object to the use of your information for marketing purposes and unsubscribe at any time.
Right to Portability
You can request a copy of your own information in a structured, commonly usable format.
Right to Restriction
In certain circumstances, you may request that the processing of your information be restricted.
To verify your identity when processing a rights request, we may ask for proof of identification. We generally respond to requests within 30 days.
Data Retention Period
q008 retains your personal information only for as long as necessary. The retention periods for different types of information are as follows:
- Account Information: Retained for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal requirements such as anti-money laundering regulations.
- Financial Transaction Records: Transaction records are retained for an extended period in accordance with financial regulatory requirements.
- Game Play History: Retained for a defined period to ensure service quality and for dispute resolution.
- Communication Records: Customer service communications are retained for a limited period.
Once the retention period ends, information is securely deleted or anonymized in a way that means you can no longer be identified.
Responsible Gaming and Data Protection
q008 places the highest importance on responsible gaming. To this end, we may monitor your gaming behavior and take supportive measures where necessary. Information used for this purpose is used solely for your benefit.
Visit our Responsible Gaming page to learn more about setting gaming limits and self-exclusion options. Your account and behavior information is used to keep these protective measures in place.
If any signs of gaming addiction are identified, we may use the information collected to contact you and provide the necessary support. In this process, the protection of the user is our primary goal.
Policy Changes and Updates
q008 may update this privacy policy from time to time. The policy may be revised due to service improvements, legal requirements, or business changes.
For significant changes, we will publish a notice to your registered email address or on the platform. Continued use of the platform after a change means you have accepted the revised policy.
The date of each update will be noted at the top of this page under the "Last Updated" section. Previous versions can be provided upon request.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team. We are committed to responding to your questions in a timely manner.
Privacy-Related Contact
24/7 Live Chat: Get support in Bengali directly through the chat on our website.
Email: [email protected]
For data protection requests, write "Privacy Request" as the subject line in your email and include your account details.
Read this policy alongside our Terms and Conditions and Responsible Gaming policy. To learn more about q008, visit our About Us page.